Delivery Terms of Service
Effective Date: September 3, 2026
Contact: support@nycprotasker.com
These terms cover package pickup and delivery orders placed with NYC Pro Tasker — same-day courier runs, store and marketplace pickups, and multi-stop deliveries. By placing a delivery order, you agree to these terms. If you do not agree, please do not place an order.
1. About These Delivery Terms
These Delivery Terms of Service ("Delivery Terms") apply specifically to package pickup and delivery orders placed through NYC Pro Tasker, including same-day courier, store pickup, and multi-stop delivery services ("Delivery Orders"). They supplement our general Terms of Service. If these Delivery Terms conflict with the general Terms, these Delivery Terms control for Delivery Orders. By placing a Delivery Order, you confirm that you have the authority to request the pickup and accept the delivery, and that you agree to these Delivery Terms.
2. Prohibited Items
You may not request delivery of any item that is illegal to possess, transport, or sell, including but not limited to: • Alcohol, tobacco, or cannabis products • Firearms, ammunition, weapons, or explosives • Prescription or over-the-counter medications (except where lawfully permitted and pre-approved in writing) • Controlled substances or illegal drugs • Hazardous, flammable, or corrosive materials • Living animals or plants • Stolen goods, counterfeit items, or any item that infringes the rights of another party • Cash, jewelry, or other high-value items exceeding $500 unless disclosed and pre-approved in writing If a courier discovers, or reasonably suspects, that an order contains a prohibited item, NYC Pro Tasker may cancel the order at any point, and you may be charged for time and distance already incurred. You are solely responsible for any fines, penalties, or legal consequences resulting from requesting delivery of a prohibited item.
3. Weight, Size & Packing
• Each item must weigh 50 lbs or less unless we agree otherwise in writing before pickup. • Items must be packed so they can be safely carried by one person. Poorly packed items travel at the customer's risk. • You are responsible for making sure each item is ready for pickup at the scheduled time, labeled if needed, and accessible.
4. Pickup & Delivery
• Provide accurate pickup and drop-off addresses, including apartment, buzzer, or gate access details. We are not responsible for delays caused by missing or incorrect information. • Someone must be available at the pickup and drop-off locations, or the item must be safely accessible to hand off. If a courier cannot complete pickup or delivery after reasonable attempts, you may be charged a failed-attempt fee. • Our couriers are instructed not to open, unwrap, or use the contents of any package. • Delivery completion may require proof of delivery, including a photo of the item at the drop-off location, the recipient's name, or a signature where possible.
5. Pricing & Payment
• Delivery prices are calculated based on the distance between your stops and shown to you before you place your order. • Multi-stop orders are priced leg by leg (pickup to first stop, then each additional stop). • Your card is authorized when you place the order. Tolls, parking, or failed-attempt fees, where applicable, may be added to the final charge. • Prices shown at checkout are the prices you pay unless the order details change after booking (for example, an added stop or a different address).
6. Cancellations & Changes
• You may cancel free of charge any time before a courier is dispatched to your pickup. • Once a courier is en route, a cancellation fee may apply to cover the courier's travel. • Address changes, added stops, or schedule changes after booking may result in a price adjustment, which we will confirm with you before proceeding.
7. Lost or Damaged Items
• Inspect your items at drop-off. Report damage or loss within 48 hours of delivery, with photos and, where possible, a receipt or proof of value. • NYC Pro Tasker's coverage for lost or damaged items during a Delivery Order is limited to $100 per order, unless additional coverage is arranged in writing before pickup. • Coverage does not apply to damage from inadequate packing, pre-existing damage, items left unattended at your request, or prohibited items. • For claims, contact us at support@nycprotasker.com with your order details.
8. Courier Conduct & Liability
• Couriers performing Delivery Orders are independent contractors, not employees of NYC Pro Tasker. • NYC Pro Tasker arranges and coordinates the delivery but is not liable for the independent acts or omissions of couriers beyond the coverage described above. • Our total liability for any claim related to a Delivery Order is limited to the amount you paid for that order.
9. Contact
Questions about these Delivery Terms or a specific order? Reach us anytime: • Phone: (516) 939-8357 • Email: support@nycprotasker.com