Delivery Terms of Service

2Prohibited Items

Customers may not request delivery of items that are illegal to possess, transport, or sell, including but not limited to:

• Alcohol, tobacco, or cannabis products.
• Firearms, ammunition, weapons, or explosives.
• Prescription or over-the-counter medications, except where lawfully permitted and pre-approved in writing.
• Controlled substances or illegal drugs.
• Hazardous, flammable, or corrosive materials.
• Living animals or plants.
• Stolen goods, counterfeit items, or items that infringe the rights of another party.
• Cash, jewelry, or other high-value items exceeding $500 unless disclosed and pre-approved in writing.

If a courier discovers or reasonably suspects that an order contains a prohibited item, NYC Pro Tasker may refuse or cancel the delivery.

Customers may be responsible for applicable charges resulting from a prohibited-item delivery request, including time and transportation expenses already incurred, to the extent permitted by law and disclosed before booking.

Customers are responsible for legal consequences arising from their unlawful delivery requests.

3Weight, Size & Packing

• Each item must weigh 50 pounds or less unless NYC Pro Tasker agrees otherwise in writing before pickup.
• Items must be packaged so they can be transported and safely handled by one person.
• Customers are responsible for ensuring that items are properly packaged, secured, and ready for pickup.
• Packages must be labeled when necessary.
• Items must be accessible at the scheduled pickup time.

NYC Pro Tasker may refuse transportation of items that present a safety risk or cannot reasonably be transported using the assigned vehicle.

Damage resulting from inadequate packaging may be excluded from coverage as described in Section 7, subject to applicable law.

4Pickup & Delivery

Customers must provide accurate pickup and delivery information, including:

• Complete street addresses.
• Apartment or suite numbers.
• Building access codes.
• Gate or buzzer instructions.
• Pickup and recipient contact information.
• Any special handling instructions.

Someone must be available at the pickup and delivery locations unless an alternative handoff arrangement has been approved.

Couriers are instructed not to open, unwrap, or use the contents of customers' packages.

Delivery completion may require proof of delivery, including photographs, recipient names, or signatures when appropriate.

Failed Pickup or Delivery Attempts

If a courier arrives at the correct pickup or delivery location and cannot complete the service for reasons outside NYC Pro Tasker's control, the cancellation and failed-delivery charges outlined in Section 6 may apply.

Couriers will make reasonable attempts to contact the customer or recipient before classifying a delivery as unsuccessful.

5Pricing & Payment

Delivery prices are calculated based on the distance between pickup and delivery locations and are presented before customers confirm their orders.

For multi-stop deliveries, pricing may be calculated separately for each additional stop.

Payment cards may be authorized when an order is placed.

The final charge may include applicable and previously disclosed:

• Delivery charges.
• Tolls or parking expenses.
• Additional stops or address changes.
• Cancellation fees.
• Failed pickup or delivery charges.
• Authorized return or redelivery fees.

The price shown at checkout is the agreed delivery price unless the customer requests changes or additional charges apply under the terms disclosed before booking.

Additional services and associated fees must be communicated to and authorized by the customer before those services are performed.

6Cancellations, Refunds & Delivery Changes

NYC Pro Tasker understands that delivery plans may change. However, once a courier is dispatched, transportation and operational expenses may already have been incurred.

The following cancellation rules apply to all eligible delivery orders.

6.1 Scheduled Deliveries — 24-Hour Cancellation Policy

Customers who cancel a scheduled delivery at least 24 hours before the scheduled pickup time are eligible for a full refund.

Cancellations requested less than 24 hours before pickup may be subject to the applicable cancellation rules below.

If the driver has not been dispatched, NYC Pro Tasker may approve a full refund.

6.2 Same-Day Deliveries — 15-Minute Cancellation Policy

Customers who book same-day delivery services may cancel within 15 minutes of booking confirmation and receive a full refund, provided the courier has not been dispatched.

If a courier is dispatched within those 15 minutes, the free cancellation period ends when dispatch occurs.

6.3 Driver Dispatched — $20 Cancellation Fee

Once a courier has been dispatched and begins traveling toward the pickup location, a $20 cancellation fee applies if the customer cancels before the courier arrives.

This fee helps compensate for the courier's time, travel, and operational expenses.

For deliveries priced below $20, the cancellation fee will not exceed the original delivery charge.

The $20 cancellation fee applies only when the driver has begun traveling to the pickup location and has not yet arrived.

6.4 Driver Arrives at Pickup — Full Delivery Charge

Once the courier arrives at the scheduled pickup location, 100% of the agreed delivery charge applies if pickup cannot be completed for reasons outside NYC Pro Tasker’s control.

This includes situations where:

• The package or item is unavailable.
• The cake, flowers, or merchandise are not ready.
• The pickup location is closed.
• The sender or pickup contact is unavailable.
• The customer provided an incorrect pickup address.
• The customer cancels after the courier arrives.
• The customer fails to provide necessary pickup instructions.

The full delivery charge is nonrefundable when the courier arrives at the correct pickup location within the agreed pickup window and makes reasonable attempts to collect the item, subject to applicable law.

6.5 Recipient Unavailable — 10-Minute Waiting Period

If the courier arrives at the delivery destination and the recipient is unavailable, the courier will attempt to contact the recipient or the customer who placed the order.

NYC Pro Tasker provides a complimentary 10-minute waiting period beginning when the courier arrives at the correct delivery location.

If the recipient remains unavailable and the delivery cannot be completed after reasonable contact attempts, the customer remains responsible for 100% of the original delivery charge.

Couriers are not required to leave packages, cakes, flowers, documents, or other items unattended without authorization.

6.6 Return-to-Sender and Redelivery

If delivery cannot be completed and the item must be returned to the sender or transported to another location, additional transportation fees may apply.

Any additional charges will be disclosed and authorized before the additional service is performed.

NYC Pro Tasker will not automatically charge customers twice for the same delivery.

If the customer cannot be reached, NYC Pro Tasker will take reasonable steps to safeguard the item and arrange its return or another lawful disposition.

6.7 Incorrect Addresses and Delivery Information

Customers are responsible for providing accurate pickup and delivery information.

If incorrect or incomplete information prevents the courier from completing the delivery, the applicable cancellation or failed-delivery charges may apply.

Additional charges resulting from customer-requested address changes must be approved before the additional service is performed.

6.8 Cancellations Caused by NYC Pro Tasker

Customers will not be charged cancellation fees when NYC Pro Tasker is responsible for the cancellation or unsuccessful delivery.

If NYC Pro Tasker cannot provide the agreed service due to circumstances within its control, customers will receive a full refund for the unperformed service or may agree to a replacement delivery at no additional charge.

6.9 Refund Processing

Approved refunds will be returned to the original payment method.

Refund processing times depend on the payment processor and the customer's financial institution.

Nothing in these Delivery Terms limits refund rights provided by applicable law.

6.10 How to Request Cancellation

Customers may request cancellation by contacting NYC Pro Tasker.

• Phone: (855) 687-7145
• Email: support@nycprotasker.com

Customers should provide their booking confirmation number, scheduled pickup time, and reason for cancellation.

Cancellation eligibility will be determined by when NYC Pro Tasker receives the cancellation request and the courier's dispatch or arrival status.

7Lost or Damaged Items

NYC Pro Tasker takes reasonable precautions when coordinating the transportation and delivery of customers’ items.

Customers should inspect their items upon delivery whenever reasonably possible.

If an item is lost or damaged during delivery, customers should notify NYC Pro Tasker within 48 hours of the scheduled or completed delivery, or as soon as reasonably possible.

Customers should provide:

• Their booking confirmation number.
• A description of the missing or damaged item.
• Photographs of any damage, when available.
• A receipt or other reasonable proof of the item’s value.
• Any additional information reasonably necessary to investigate the claim.

Standard Lost or Damaged Item Coverage

For eligible claims, NYC Pro Tasker's standard compensation limit is the lesser of the item's documented actual value or $100 per delivery order, unless additional coverage was expressly agreed upon in writing before pickup.

Compensation is subject to verification of the claim and applicable law.

Coverage generally excludes losses resulting from:

• Inadequate packaging.
• Pre-existing damage.
• Prohibited items.
• Items left unattended at the customer's express request.

These exclusions apply only to the extent permitted by law.

Nothing in this section limits rights or remedies that cannot legally be excluded or restricted.

8Courier Conduct & Limitation of Liability

Couriers performing Delivery Orders may operate as independent contractors rather than employees of NYC Pro Tasker.

NYC Pro Tasker coordinates and arranges delivery services and remains responsible for its own contractual and legal obligations.

Liability for Lost or Damaged Items

For eligible lost or damaged item claims, the compensation limits established in Section 7 apply, to the extent permitted by law.

Other Contractual Claims

For other contractual claims arising from a Delivery Order, NYC Pro Tasker's liability is limited to the amount paid for that order, to the extent permitted by applicable law.

These limitations do not apply to liability that cannot legally be limited, including liability arising from gross negligence, willful misconduct, or other conduct for which applicable law prohibits such limitations.

Nothing in these Delivery Terms removes any legal responsibility NYC Pro Tasker may have under applicable law.

9Contact

Questions about these Delivery Terms or a specific delivery order may be directed to: